Archive for March, 2014


Visit my professional profile on LinkedIn- Vanessa Mengual Roca


I love hotels industry & tourism and I consider myself a polite, friendly and a well spoken hotel receptionist highly efficient at work.
I enjoy making guests feel welcome and dealing with requests that guests make during their stay.
I am able to work under pressure, look after several things at once and I have learned by experience:

• To deal with bookings by phone, e-mail, letter, fax or face-to-face.
• To complete procedures when guests arrive and leave.
• To choose rooms and to hand out keys.
• To prepare bills and to take payments from guests in the form of cash or credit cards.
• To take and pass messages to guests.
• To deal with special requests from guests (like booking organized trips tickets).
• To answer questions about what the hotel offers and the surrounding area.
• To deal with complaints or problems.
• To manage a huge Database System of reservations, check in, checkouts of various visitors.
• To keep up to date on all hotel products, services, pricing & to maximise promotional offers or sales opportunities.

I do not mind working evenings, nights, weekends and public holidays or travel to another place if it is necessary because this sector requires it.
Finally, I consider I possess a good team spirit and an enthusiastic personality to make the work place a comfortable site.I am keen to increase my work experience.



On the other hand, Education is a world I do not reject as a future plan, so after having studied English Philology I am preparing myself to become an English teacher. Nowadays, I am giving individual lessons but I would like to take part of professorhip in High School. I would be able to set expectations for class focusing on positive learning environment; to modify lessons and materials to meet student and classroom needs or adjusting to student’s level of progress and to participate in school events such as special programs or training conferences.



Comments Comments Off on My experience…my future…

If we are not a little bit uncomfortable every day, we’ re not growing.

All the good stuff is outside our comfort zone.

Jack Canfield.





Song: La Calling– Crystal Fighters (click on the image)





Happiness is:
1. Falling in love.
2. Laughing so hard your face hurts.
3. A hot shower.
4. No lines at the supermarket.
5. A special glance.
6. Getting mail.
7. Taking a drive on a pretty road.
8. Hearing your favourite song on the radio.
9. Lying in bed listening to the rain outside.
10. Hot towels fresh out of the dryer.
11. Chocolate milkshake … (or vanilla … or strawberry!)
12. A bubble bath.
13. Giggling.
14. A good conversation.
15. The beach
16. Finding a 20-pound note in your coat from last winter.
17. Laughing at yourself.
18. Eye contact with a hot member of the opposite sex.
19. Midnight phone calls that last for hours.
20. Running through sprinklers.
21. Laughing for absolutely no reason at all.
22. Having someone tell you that you’re beautiful/good looking.
23. Laughing at an inside joke.
24. Friends.
25. Accidentally overhearing someone say something nice about you.
26. Waking up and realizing you still have a few hours left to sleep.
27. Your first kiss (either the very first or with a new partner).
28. Making new friends or spending time with old ones.
29. Playing with a new puppy.
30. Having someone play with your hair.
31. Sweet dreams.
32. Hot chocolate.
33. Road trips with friends.
34. Swinging on swings.
35. Making eye contact with a cute stranger.
36. Making chocolate chip cookies (and eating them…!).
37. Having your friends send you homemade cookies.
38. Holding hands with someone you care about.
39. Running into an old friend and realizing that some things (good or bad) never change.
40. Watching the expression on someone’s face as they open a much-desired present from you.
41. Watching the sunrise.
42. Getting out of bed every morning and being grateful for another beautiful day.
43. Knowing that somebody misses you.
44. Getting a hug from someone you care about deeply.
45. Knowing you’ve done the right thing, no matter what other people think.



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