Visit my professional profile on LinkedIn- Vanessa Mengual Roca
I love hotels industry & tourism and I consider myself a polite, friendly and a well spoken hotel receptionist highly efficient at work.
I enjoy making guests feel welcome and dealing with requests that guests make during their stay.
I am able to work under pressure, look after several things at once and I have learned by experience:
• To deal with bookings by phone, e-mail, letter, fax or face-to-face.
• To complete procedures when guests arrive and leave.
• To choose rooms and to hand out keys.
• To prepare bills and to take payments from guests in the form of cash or credit cards.
• To take and pass messages to guests.
• To deal with special requests from guests (like booking organized trips tickets).
• To answer questions about what the hotel offers and the surrounding area.
• To deal with complaints or problems.
• To manage a huge Database System of reservations, check in, checkouts of various visitors.
• To keep up to date on all hotel products, services, pricing & to maximise promotional offers or sales opportunities.
I do not mind working evenings, nights, weekends and public holidays or travel to another place if it is necessary because this sector requires it.
Finally, I consider I possess a good team spirit and an enthusiastic personality to make the work place a comfortable site.I am keen to increase my work experience.
On the other hand, Education is a world I do not reject as a future plan, so after having studied English Philology I am preparing myself to become an English teacher. Nowadays, I am giving individual lessons but I would like to take part of professorhip in High School. I would be able to set expectations for class focusing on positive learning environment; to modify lessons and materials to meet student and classroom needs or adjusting to student’s level of progress and to participate in school events such as special programs or training conferences.
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